Decoding Series
Decoding is the process of converting encoded data back into its original format. In the same spirit, the "Decoding" series unravels the complexities of signals and information from around the world, transforming them into clear and actionable insights for our audience.
Each episode navigates the topic of Trust & AI through a people, process, and technology, empowering audiences with a holistic understanding that can be practically applied.
This series is hosted by Nicholas Kontopoulos, VP of Marketing for Asia Pacific and Japan (APJ) at Twilio.
Episodes
5 episodes
AI-Powered CX Transformation
The role of AI in customer experience has ushered in an era of unprecedented transformation. It enables highly personalised customer interactions, anticipates customer needs and behaviours, and allows for real-time customer support, among many ...
•
Episode 5
•
1:37:36
Harnessing AI for Enhanced Cybersecurity and Fraud Detection
The interconnectedness of our world, while bringing untold conveniences and global opportunities, also opens the door to highly sophisticated cyber threats that can strike at the heart of our personal and professional lives.Uncover the curr...
•
Episode 4
•
57:55
Staying Ahead of the AI Retail Boom
The retail industry has undergone a radical transformation in recent years, with brands trying to keep up with rapid changes across supply chain, the economy, and consumer behaviour. And it is currently at yet another inflection point, with AI ...
•
Episode 3
•
56:28