Decoding Series
Decoding is the process of converting encoded data back into its original format. In the same spirit, the "Decoding" series unravels the complexities of signals and information from around the world, transforming them into clear and actionable insights for our audience.
Each episode navigates the topic of Trust & AI through a people, process, and technology, empowering audiences with a holistic understanding that can be practically applied.
This series is hosted by Nicholas Kontopoulos, VP of Marketing for Asia Pacific and Japan (APJ) at Twilio.
Decoding Series
AI-Powered CX Transformation
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The role of AI in customer experience has ushered in an era of unprecedented transformation. It enables highly personalised customer interactions, anticipates customer needs and behaviours, and allows for real-time customer support, among many other capabilities.
Join CX thought leaders Simon Kriss, Chief AI Officer at simonkriss.ai and Sam Richardson, Executive Engagements Programs Director at Twilio, as they spotlight actionable insights and strategies to elevate your CX initiatives.
